5 Steps to  create an Employee  Journey Map

#1 Define the ‘why’

Define the purpose of creating employee journeys based on research on employee needs, goals, gaps and issues across processes and hierarchy

           

#2 Build employee  personas

Identify individual employees’ personalities, needs, goals, motivators and pain points to create a ‘persona’

           

#3 Identify employee touchpoints

Identify touchpoints for different segments of the organization, keeping in mind that while the journey map will be similar for employees within a segment, it will be different for each employee

           

#4 Build an Employee Journey Map

Build a simple or detailed employee journey map using variations of the touchpoints and personas

           

#5 Take appropriate action

Implement corrective actions based on feedback from touchpoints such as removing redundant steps in onboarding or increasing the frequency of one-on-one meetings

           

To understand the various stages of an Employee Journey Map and how to create it along with its various benefits, read

“7 Steps to creating a successful Employee Journey Map”

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