Customer Success & HR Ops Executive

About Hyreo  

Hyreo is a next-generation recruitment automation and talent engagement platform that leverages conversational AI and workflow intelligence to create seamless candidate experiences. As part of our commitment to delivering exceptional client satisfaction, we are expanding our Customer Success team with professionals who can help build meaningful relationships with our enterprise users and job applicants.  

Role Overview  

We are seeking motivated, empathetic, and service-oriented Customer Success Executives to join us on a contract basis. In this role, you will be responsible for managing inbound and outbound communications with candidates and clients, ensuring their queries are resolved promptly and effectively. This is a remote, call-based role best suited for individuals who are disciplined, tech-savvy, and have excellent communication skills.  

Key Responsibilities  

• Proactively engage with users (clients or candidates) via phone calls to provide guidance, updates, and support.  

• Meet daily/weekly/monthly call targets as agreed upon.  

• Accurately report support call counts, outcomes, feedback, and issue resolution details on the Hyreo platform.  

• Follow up on assigned tasks, unresolved issues, and escalated queries within stipulated timelines.  

• Collaborate with the internal Customer Success and Tech Support team leadership for escalations and resolve issues as required.  

• Ensure high standards of customer satisfaction by providing accurate information, empathetic responses, and timely follow-ups.  

• Maintain confidentiality and integrity in handling customer data and sensitive information.  

• Workload expectation: Planned and can complete daily activities within 3-4 hours per day  

Eligibility Criteria  

• Education: Does not matter.  

• Experience: Freshers, part-time consultants or students and return to work associates with excellent verbal and written communication skills can also apply. Prior experience in customer service, tele-calling, or client support is an advantage.  

• Language Skills: Proficiency in English is mandatory.  

Technical & Other Requirements:  

• A functional laptop or desktop with audio support.  

• Stable internet connection.  

• Personal mobile phone.  

• Quiet environment for making professional calls from home.  

Work Setup & Benefits  

• Work Mode: 100% Remote (Work from Home)  

• Contract Duration: 3 months, (renewable depending on performance)  

Compensation Structure:  

• Base compensation of INR 10,000 with the option to earn an additional INR 10,000 as performance incentives.    

• Payment is calculated based on the number of successful user calls made.  

• A minimum call target will be defined monthly.  

• Attractive performance incentives for exceeding support call targets or receiving excellent feedback.  

• Phone Recharge: Reimbursement or provision of mobile recharge for official calls will be covered by Hyreo.  

Expected Working Hours  

• Flexible working hours based on the call schedules provided.  

Why Join Us?  

• Gain hands-on experience in the dynamic recruitment technology industry.  

• Opportunity to work with a fast-growing tech startup with innovative solutions.  

• Flexible, remote-first culture with performance-based growth opportunities.  

• The possibility of long-term engagement based on performance and business needs.