Talent Relationship: Hyper-Personalization & Outcome-driven Practices

With immense experience in Human Resources, Katie Mills had a handful of insights to share with Hyreo CEO, Arun Satyan, on the podcast episode that traversed the intricacies of talent relationships. The session kick-started with Arun’s interesting question, which emphasized how OKR and performance management strategies are being shaped to accommodate the increasing focus on employee perspectives. Recalling events from her HR life, Katie was thrilled to share how she and her team gave wings to a new management system in which roles are aligned to specific goals and expectations of employees to bring clarity to their career paths and aspirations. She also mentioned the Monthly Lunch-OKR practice and how this effortless change fostered better communication and collaboration among co-workers and helped her to identify employee needs.  

While Arun admitted his curiosity in understanding her views on work-life balance, Katie pointed out Remote Working as a positive corollary of the pandemic saying, 

“Remote Working is one of the few best things that came out of Covid. As managers, we must understand that employees have lives outside of work and should be given flexible work schedule options based on trust. Additionally, it’s also important to check in on employees every 45 to 60 days to understand what’s going on in their lives and provide the support they need.” 

When asked about considering this change as a priority in talent acquisition, Katie explained her experience working with younger and older workforces only to realize that priorities can vary according to the demographics.  

As the session ventured into conversations that discussed the impacts of AI on HR, Katie emphasized how AI has been of tremendous help to HR managers in nurturing employee interactions, onboarding training programs, automating redundant tasks, and resolving tickets. In her opinion, AI has empowered HRs to become better problem solvers as they can focus more on high-value activities.