CUSTOMER SUCCESS

Support you can count on, all the time

No matter when and no matter how, if you need assistance at any stage of the implementation process and afterward, our expert team is just one message away.

Support you can count on, all the time

No matter when and no matter how, if you need assistance at any stage of the implementation process and afterward, our expert team is just one message away.

Dedicated customer success team

When you partner with us, you will gain access to your dedicated ‘Customer Success Manager’ who will optimize your product experience, support, and guidance throughout our partnership.

Ongoing KPIs & customer metrics

We define KPIs at every stage of your journey with us. Our goal is to align with your evolving service expectations by keeping track of and delivering against each KPI.

Periodic executive-level program review

Our quarterly reviews help customers understand the value of the solution post- implementation and also adjust our services to align with evolving customer needs.

User-level CSAT and feedback mechanism

Periodic CSATs are collected from all users, and published and user suggestions are accommodated in the best possible manner.

WHY HYREO?

Customer support for us is about being empathetic to user needs

There is only one boss – The customer! We uphold this principle and prioritize customer needs and experiences above all.
Dedicated account management layer for all customers, ensuring personalized attention to each client's unique requirements.
Product installations managed by measurable KPIs and metrics, ensuring transparency and accountability in our customer service operations.
Annual customer advisory board level meet-ups, promoting open communication and collaboration.
Customer feedback drives 100% of all product evolution, underscoring our commitment to aligning our offerings with customer insights.

Deployment

Implement Hyreo Solutions into your hiring ecosystem without ruffling the company’s routine functioning.

Training

Utilize our customized training programs to unlock the full potential of Hyreo and maximize your return on investment.

Consulting

Get expert guidance on all things hiring with our on-demand value consulting services and proprietary tools and accelerators.

Take your recruitment game to the next level

Get in touch and we’ll help you create delightful experiences for every stakeholder in your recruitment journey, not to mention the positive business outcomes

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